Understanding Retail Excellence - Lessons from the Retail Awards
CFR Early Insight breakfast seminar series #43 with Fredrik Lange, Assistant Professor.
Understanding Retail Excellence - Lessons from the Retail Awards
On November 12, this year’s Retail Awards winners will be announced. The award recognizes retailers active in the Swedish market based on their financial performance, brand strength, and customer experience management. CFR has been involved in developing the award criteria and has been represented on the jury since 2022.
But what is retail excellence - and how can it be measured in a rapidly changing market? In this Early Insight, Fredrik Lange draws on his experience as a jury member to discuss how to define meaningful competitive categories, assess performance across different stages of the business cycle, and distinguish temporary success from sustained excellence. Most importantly, he will share what we can learn from retailers that perform well over time, and how the Retail Awards can help us better understand the drivers of excellence in retailing.
By invitation only, please contact karl.strelis@hhs.se
Speaker Bio
Fredrik Lange is an Assistant Professor at the Center for Retailing and the Executive Director at the Center for Wellbeing, Welfare, and Happiness. His research interests center on how everyday experiences and interactions shape people’s life satisfaction and happiness. Retailing offers a rich context for exploring how environments, services, and interactions shape people’s feelings, social connections, and everyday needs.
About CFR Early Insight
Center for Retailing (CFR) at the Stockholm School of Economics sets out to bring the best of science to the world of retailing. To achieve this, our research should offer novel insights into contemporary challenges in retail management.
Early Insights is a seminar series through which CFR faculty members share insights from ongoing research projects. The series provides a platform for employees at our partner companies to meet and discuss current challenges in retailing.
