1) Customer participation is essential. Although open to the idea of reusable packaging, many customers do not understand that their participation is necessary to achieve the return rates and reuse cycles required for economic and environmental viability.
2) Circular packaging requires a coordinated system. A central coordinating actor and stronger legislation could support industry-wide adoption and drive investment in the necessary infrastructure and packaging tracking.
3) Sustained initiatives and shared learning are essential. Scaling reusable packaging requires targeted action such as focusing on orders likely to involve product returns or in-store pickups.