CFR Early Insight #32 | Tackling the Challenge of Product Returns

A hybrid seminar with Christoph Baldauf and Alexander Mafael, Center for Retailing.

Start time: 2023-11-15 at 08:30

End time: 2023-11-15 at 09:30

Location: Hybrid. Center for Retailing (Room Ruben), Saltmätargatan 13-17, 113 59 Stockholm

Tackling the Challenge of Product Returns

Product returns pose a significant problem for retailers with their effects stemming from various economic, operational, and customer-centric considerations. At the same time, shopping behavior is increasingly distributed across channels, and new retail formats challenge firms to understand the dynamic drivers and consequences of product returns.

On November 15, Christoph Baldauf and Alexander Mafael will present insights from existing academic research and their own ongoing work on understanding and managing product returns. Against this background, we hope to have a lively discussion and explore collaboration opportunities in this field.

By invitation only, please contact karl.strelis@hhs.se

Baldauf, Christoph
Affiliated Researcher
SSE Institute for Research (SIR)

Mafael, Alexander
Assistant Professor
Department of Marketing and Strategy

CFR Early Insight

Center for Retailing (CFR) at the Stockholm School of Economics sets out to bring the best of science to the world of retailing. To achieve this, our research should offer novel insights into contemporary challenges in retail management.

Early Insight is a seminar series through which CFR faculty members share insights from ongoing research projects. The series provides a platform for employees at our partner companies to meet and discuss current challenges in retailing.