Making sense of employee satisfaction measurement

Employee satisfaction both demonstrates and drives organizational success. Yet there has been limited research into how employees and management perceive, interpret and use this non-financial information in an organizational context. This Misum Academic Insight shows how these different groups of actors understand and use an employee satisfaction measurement system depending on their position in the company and their situations.

This Academic Insight is based on the research article “Making sense of employee satisfaction measurement – A technological frames of reference perspective” first published in 2021 in the journal The British Accounting Review.

The article's case study focuses on the application of an employee satisfaction measurement system during the post-merger integration (PMI) stage of a merger between two equally sized firms. By looking at how employees from both companies and management engage with the system, the researchers explore how organizational actors make sense of employee satisfaction measurement processes. This academic insight highlights key considerations for companies following a disruptive organizational change such as mergers and acquisitions.

Read the Misum Academic Insight here.

Authors:

Marek Reuter Misum Affiliated Researcher with the Accounting Frameworks Research Platform, Assistant Professor at the Department of Accounting, SSE
Lukas Goretzki Associate Professor at the Department of Accounting, SSE
Joanna Sandberg
Gabriella Thulin

Image by Clay Banks on Unsplash.