Making sense of employee satisfaction measurement

This Misum Academic Insight shows how employees and management understand and use an employee satisfaction measurement system depending on their position in the company and their situations.

Woman in a grey sweater holding a phone in her hands with her arms on a desk. There's a glass of water to her left and a computer on her right.

This Academic Insight is based on the research article “Making sense of employee satisfaction measurement – A technological frames of reference perspective” first published in 2021 in the journal The British Accounting Review.

The article's case study focuses on the application of an employee satisfaction measurement system during the post-merger integration (PMI) stage of a merger between two equally sized firms. By looking at how employees from both companies and management engage with the system, the researchers explore how organizational actors make sense of employee satisfaction measurement processes. This academic insight highlights key considerations for companies following a disruptive organizational change such as mergers and acquisitions. 

Authors:

  • Marek Reuter, Misum Affiliated Researcher with the Accounting Frameworks Research Platform, Assistant Professor at the Department of Accounting, SSE
  • Lukas Goretzki, Associate Professor at the Department of Accounting, SSE
  • Joanna Sandberg
  • Gabriella Thulin
Read the Academic Insight

Marek Reuter

Misum Affiliated Researcher

Assistant Professor, Department of Accounting, SSE