Digitalization is changing many service industries. Nowhere is this more apparent than in standard business-to-consumer services. But also, business-to-business services are also being increasingly blended with digital technologies. Little is known about how this latter type of service is being changed by the onset of robots and artificial intelligence.

Syrian refugees living in Lebanon today are facing limited freedom of movement, limited access to services, and constrained labor rights. For these people, mobile phones serve as essential tools for rebuilding social networks shattered by involuntary displacement.