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AI and Customer Experience Management | CFR Early Insight #40
11/19/2025, 8:30 AM - 9:30 AM
A breakfast seminar with Lily Gao on AI and Customer Experience Management
HOI research | Bridging the digital divide: overcoming barriers to digital health platforms for the elderly
Last updated
2023-10-25
As the world becomes increasingly digital, the elderly often find themselves left behind, struggling to navigate the complexities of digital health platforms. This article explores a recent study that...
Timo Maronna
Last updated
2023-08-07
Senior Consultant at McKinsey & Company
Nobel Prize in Economics for research on banks and financial crises
Last updated
2022-10-10
This year’s laureates in the Economic Sciences, Ben Bernanke, Douglas Diamond and Philip Dybvig, have significantly improved our understanding of the role of banks in the economy, particularly during...
Leilei Tong
Last updated
2022-03-07
Head of Sustainability at Instabox
HOI research | Hidden causes behind fluctuating demand in supply chains
Last updated
2024-06-26
Why does demand suddenly spike and drop in supply chains? Researchers have identified a range of factors contributing to this, known as the bullwhip effect. Their study, published in Management...
Leilei Tong
Last updated
2022-03-10
Head of Sustainability at Instabox
Kai DeMott
Last updated
2023-03-07
Assistant Professor at the John Molson School of Business, Concordia University
History
Last updated
2014-09-21
The D-section was established in 1951 as one of the five original research units in the Business Research Institute (FFI). In 1991 the name was changed to "Marketing, Distribution, and Industry...
Methods Clinic
Last updated
2020-05-15
A research journey is by no means straightforward. At times, it can feel like a labyrinth of blind alleys or impalpable threads of linkages between methods, theories, empirics. Navigating this ocean...