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The experts' best tips - how to set climate goals that actually make a difference
Last updated
2023-06-08
As a smaller company, it can be difficult to kick-start your climate and sustainability work. Two experts therefore give their best advice on how to get started: Lin Lerpold, Director at Center for...
Agentic AI and the Future of Customer Relationships at ICA
Last updated
2026-04-16
Students in the Retail Management program attended a theme lecture exploring how agentic AI is transforming customer relationships and retail business models at ICA.
Convincing the Customer at Coca-Cola Europacific Partners
Last updated
2023-11-02
CCEP's Retail Club was invited to the Coca-Cola headquarters for a workshop on getting new products out in the market.
Exploring strategies to increase Omaka's customer base
Last updated
2025-02-14
Retail Management students in the Entrepreneurship & Family Business Retail Club visited Omaka, a brewery and restaurant founded by Hedda Spendrup.
How can we make customers more aware of our sustainability story?
Last updated
2020-10-16
H&M Retail Club had its first workshop with the task to find ways to better communicate their sustainability story on the product detail page.
Workshop with ICA Banken on user-friendly banking services
Last updated
2020-12-03
ICA Retail Club had a workshop on how ICA Banken could maintain its existing customer base and as well attract new customers to use the ICA card for payments.
Magnus Söderlund on some of his studies on the impact of store employee corona-related behaviors on customers
Last updated
2020-11-30
New article! The happy virtual agent and its impact on the human customer in the service encounter
Last updated
2021-01-13
The article is written by Magnus Söderlund, Eeva-Liisa Oikarinen, Teck MingTan
Rejection and dehumanization when store employees break social norms during corona
Last updated
2020-10-14
Employees who violate the social norms during the corona pandemic are seen as less competent and warm – and even less human, a new study from the Stockholm School of Economics shows. Anger, disgust...
Ranjula Bali Swain was invited speaker to MIT XLIII Global Change Forum, for Global Changes: Physical, and Transition Risks, Joint Program on the Science and Policy of Global Change, 27 October, 2020
Last updated
2020-11-11