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Mobility & NFC

CDIT’s research focus within area of Mobility & NFC is centered around the following topics:

- NFC (Near Field Communication)
- Mobility & Business Models
- Mobility & Innovation
- New Services & Organizations
- Mobile Services and Media Management

You can access many of the publications directly by klicking on the link of respective title.


NFC (Near Field Communication)

Incorporating Trust in Rollout of Near Field Communication Services
Andersson, P. and Kviselius, N (2009), paper submitted to the Global Mobility Roundtable, Cairo, November 2009

The Mobile Wallet – will it ever take off?
Essler, Ulf (2009), Conference of Telecommunication, Media and Internet Techno-Economics (CTTE), 14-16 June in Stockholm

Mobile Enterprise Services 2.0 – Beyond Connectivity
Andersson, P. et al (2008), VINNOVA-rapport, juni 2008

IP-telefoni – En studie av den svenska privatmarknaden ur konsument- & operatörsperspektiv
Abstract: The boundaries between different forms of telephony are quickly diminishing. IPtelephony is an important emerging technology and hence a central factor in this development. Established business models are questioned. This report aims to give VINNOVA a foundation for its own internal analysis and decision work concerning the converging telecom market. The approach has been dualistic and the study conducted from both a consumer behavior and an operator perspective. Our findings recognize thirteen determinants that affect the use of VoIP in the Swedish consumer market. Examples of these are complexity, economic risk and social influences, among others. A conclusion is also that the consumers asked for convergence in terminals and a flat rate pricing model. From the operators’ point of view the diminishing boundaries, the development of the Internet business model and the convergence of products and services are factors that will demand a deconstruction of the industry. New business models based on value creation in networks will appear. These will be a threat to and will challenge incumbents but they will at the same time create exciting opportunities. The possible implications of these findings are many. VINNOVA needs to stimulate entrepreneurship, contribute to balance the market in the matter of regulation and support the transformation of the market into value creation in networks.
Andersson, P. et al (2006), rapport till VINNOVA


Beyond Mobility

The metaphor “Beyond Mobility” brings forth a number of questions and potential developments for the future.

Mobile telephony has evolved beyond voice communication and on to further services, such as basic Internet access, mail, and mobile TV. It is however still unclear what value this development creates, and for whom. There is reason to talk about a new phase, bound to encompass a far more complex set of market situations. The technological changes are undisputable, but what markets are being collapsed or expanded are still very much under debate. The new wireless world looks bound to provide an ever-increasing number of different market offerings, rather than services delivered solely over one specific kind of telecom network. A situation has arisen similar to the pattern for physical transportation where the use of cars, buses, trains, and airplanes often combine.

The sixteen chapters in this book aim to give a comprehensive view of Mobility and Value, based on extensive empirical studies as well as on the application of theoretical tools and the develop-ment of those tools. There seems to be a need for new, dynamic business models and value creating constellations of firms, adaptable to ever-changing technologies and markets. The concept of mobility is clearly more than just a fancy word for mobiles. Rather, it is an intriguing umbrella concept embracing the complexities of a new economic landscape. The connection between mobility and value is dynamic; it is inherently unstable.
Andersson, P, Essler, U. And Thorngren, B. (eds), (2007) Beyond Mobility Malmö: Studentlitteratur

Mobile Offerings, Mobility and the Creation of Values From Wireless Offerings
Andersson, P., Essler, U. and C. Rosenqvist (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 2, p.35

The Healthcare Process – A Collection of Parts
Andersson, P. and U. Essler (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 6, p.133

Wireless Enterprise Customers: Issues of Temporality and Practices
Andersson, P. and M. Edenius (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 7, p.149

Marketing Mobile Solutions to Organizations – Managing Supplier-Buyer Gaps
Andersson, P. and C. Rosenqvist (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 10, p.233

Responses To Fixed-Mobile Convergence”– Operators’ And Regulator’s Perspective
Andersson, P. et al (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 12, p.299

New Business Models – The Case of Mobile TV
Andersson, P., Björk, J. and C. Rosenqvist (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 14, p.345

Beyond Mobility
Andersson, P., Essler, U. and B. Thorngren (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 15, p.375

Mobility & Business Models

Mobile City Moments: Is there a Business Model for Mobile Services?
Essler, Ulf (2009), Eurescom mess@ge

Mobility And Value – Where Are The Business Models?
Andersson, P. , Rosenqvist, C. and Markendahl, J. (2008), paper submitted to the Global Mobility Roundtable, Auckland, November 2008

Mobility and Value – Where are the Business Models?
Essler, U and Andersson, P. (2008), Global Mobility Roundtable, Auckland, New Zealand, 24-25 November

Value added services and new business roles for support of mobile professional users and project working processes
Andersson, P. and Markendahl, J. (2008), paper submitted to the International Telecommunications Society 17th Biennial Conference June 24th – 27th 2008, Montréal, Québec, Canada

Quality vs Quantity in Service Management Research – Comparing and Contrasting Two Different Explanatory Paths
Essler, U., and M. Söderlund, 19th Nordic Academy of Management Conference (NFF) in Bergen, Norway August 9-11, (2007)

Wireless Festival: Customer-driven Mobile Services
Essler, U., EURESCOM mess@ge, No 1 (2007)

Internet och Affärsmodellsförändringar i Mediabranschen (Internet and Business Modell Changes in the Media Sector)
Essler, U., TS-tidningen (TS-paper), February 2006

Push vs. Pull in Mobile Internet Services: Which are the Lessons to Learn from Stationary Internet History?
Essler, U., and T. Carlsson, Hong Kong Mobility Roundtable, 1-3 June 2005, Hong Kong

Beauty contest licensing. Lessons from the 3G process in Sweden
Abstract: This article provides a comprehensive overview of the economic context of the Third Generation Mobile Communication Licensing process carried out in Sweden. The discussion of the mobile licensing process has been very much centred on auctions. However, beauty contests to award UMTS-licences were implemented by a relatively large number of countries. This article investigates the implications of the beauty contest as the method for selecting 3G licence holders in Sweden. This study was prepared at the Stockholm School of Economics as part of a series of Telecommunication Case Studies produced at the International Telecommunication Union (ITU).
Andersson, P., Hultén, S. and Valiente, P., (2005), Telecomunnication Policy No 29, pp. 577-593


Mobility & Innovation

ICTs for Business Enterprise Mobility: Mobile Communications, Mobility and the Creation of Sustainable Value
Abstract: This chapter puts focus on and relates to three central concepts “sustainability”, “mobility”, and “customer value”. The results from two long-term lines of research and two research programs are combined in the chapter. The first focuses on the effects of the use of new wireless communication and information on organizations in terms of changed “mobility” of people and artifacts within and between organizations. The second research area addressed is that of social and environmental enterprise and business. The chapter has the aim and ambition to contribute to a conceptual discussion on sustainability, mobility, and value. Based on the discussion, the chapter presents a set of propositions to help advance research in this relatively new research field. Short empirical examples are presented, followed by a concluding discussion and a set of propositions for further research.
Andersson, P, Sweet, S. And C. Rosenqvist (2009), in: Hallin, A. and T. Karrbom-Gustavsson, Organizational Communication and Sustainable Development: ICTs for Mobility, Hershey, USA: IGI Global, chapter 1

Making Management Mobile: A Study Of The Use Of Wireless Applications In Top Management Of A Global Enterprise
Andersson, P and Edenius, M. (2007), paper at the L.A. Mobility Roundtable, June 2007

Wireless Enterprise Innovations: Raising Issues Of Temporality
Abstract: The overall research question guiding the papers’ studies of mobility-in-use in organizations is: How are different activities of temporality affected when organizations implement and use new wireless solutions in their intra- and inter-organizational work and how might these temporality dimensions be linked to each other and its further meaning in an organizational context? The focus on “How”-questions signals an explorative, focus, where the aim is to develop knowledge on how different types of organizations adopt, integrate and use new wireless solutions. Empirically, the entire project that this paper is based on puts focus on 21 different enterprise industries and settings, grouped into eight identified “user environments” in the enterprise market for wireless services. The analyses of the enterprise markets studied have resulted in a set of models and conceptual frameworks, drawing on insights from in-depth case studies of wireless customer organizations, their users and their service providers. The paper discusses the widely and differentially used “mobility” concept. It puts aspects of temporality into the context of wireless enterprise applications and the connected mobility concept. It also elaborates on various conventional/general dimensions of temporality, followed by a discussion of potential effects on these temporal dimensions of wireless enterprise applications. The paper draws on, in a quite pragmatic way, empirical insights from the above described research project on enterprise customers of wireless solutions and the discussion is quite tentative. The paper is concluded with some implications for research and for management.
Andersson et al (2006), paper accepted and presented at Helsinki Mobility Roundtable, June 2006

Mobile Organizations – Mobile Enterprise Innovations: Effects On Work Practice, Organizing And Business Development Processes
Andersson et al (2006), paper accepted and presented at Internationl Telecommunication Society Conference, Beijing, June 2006

Wireless Enterprise Innovations: Effects On Work Practices, Organizing And Business Development
Andersson et al (2006), paper accepted and presented at Workshop on mobile innovations and innovation systems in the Nordic and Baltic region, Technical University of Denmark, Lyngby, Denmark, 1 September 2006

Customer Involvement And The Co-Creation Of Value – Mobile Innovations And New Work Patterns In Pharmaceutical Healthcare
Andersson, P., Ashrafi, O., and Rosenqvist, C. (2005), paper accepted at Global Mobile Roundtable, June, Hong Kong



New Services & Organizations

User involvement in the development of wireless applications in supply chains of the forestry industry
Abstract: This study investigated how different users are involved in the development of new wireless applications for enterprises, here focusing on supply chain applications in the forestry industry. This article analyses the purpose, intensity and mode of user involvement when developing new wireless solutions by enterprise customers in close cooperation with solution suppliers. The article provides a theoretical overview of the research development of user involvement, with a focus on theories and concepts related to the customer involvement. An empirical case study forms the foundation for the analysis and discussion. Our investigation of the mode, intensity and purpose during the process revealed that user involvement can be described as a combination of commitment and participation components that there is an inverse relationship between the intensities of commitment and participation, and finally that user involvement can reduce uncertainties at the enabling, commissioning and impact levels.
Andersson, P, Rosenqvist, C & Valiente, P. (2009), International Journal of Mobile Communications, Vol 7, Issue 1, pp 1-20

Mobile innovations in healthcare: customer involvement and the co-creation of value
Abstract: Mobile technology is increasingly drawing the attention of the healthcare sector. This paper analyses ways in which the implementation and use of new mobile technologies create new values and discusses how value development processes change as the mobile solution matures. Two issues are in focus: first, how the user involvement in developing mobile innovations changes as the new technology is established in the organisation; and second, how user involvement and the maturity of the mobile offering influence the co-creation of value between the technology supplier, the healthcare organisation and other actors.
Andersson, P. et al (2007), International Journal of Mobile Communications, Vol. 5, No. 4, pp. 371-388

Providing mobile applications to project enterprises: moving from generic service delivery to unique content access in temporary context
Löfgren, A., Markendahl, J. and Andersson, P. (2007), paper presented at The 18th Annual IEEE Symposium (PIMRC ’07)

How to bring ´smartness´ into a ´smart home´ system
Edenius, M (2006). In Urban International Press Spring 07: UK/London.

Mobile Solutions in Logistics: Effects on Activities in a Hospital Environment
Arbin., K. and Andersson, P. (2006), in: Managing Customer Relationships on the Internet, eds: Lindstarnd,et al , Elsevier (book chapter 2006)

Wireless Enterprise Innovations: Effects On Work Practices, Organizing And Business Development
Andersson et al (2006), paper accepted and presented at Workshop on mobile innovations and innovation systems in the Nordic and Baltic region, Technical University of Denmark, Lyngby, Denmark, 1 September 2006



Mobile Services and Media Management

TV in the mobile or TV for the mobile: challenges and changing value chains
Abstract: This paper intends to provide a techno-economic overview of the Mobile TV business and its business models. Recent trials have shown that a large number of people would like to consume mobile TV and few people doubt that this service will eventually be offered in the majority of wireless networks around the world. However, this service is not a simple add-on to the voice and data, but comes with totally new dimensions that challenge the present markets. The aim of this paper is to identify and describe these challenges in the technology, market behaviour, and industry strategy domains.
Bria, A., Kärrberg, P. and Andersson, P. (2007), paper presented at The 18th Annual IEEE Symposium (PIMRC ’07)

New Business Models – The Case of Mobile TV (in Beyond Mobility)
Andersson, P., Björk, J. and C. Rosenqvist (2007), in: Andersson, P. et al (2007), Beyond Mobility, Malmö: Studentlitteratur, chapter 14, p.345

Strategic Market Challenges From Mobile Music Services
Andersson et al(2006), International Journal of Media Management (in review process)

Mobile Music, Customer Value and Changing Market Needs
Andersson, P. and Rosenqvist, C. (2006), International Journal on Media Management, 8(2), pp.92-103